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          Operations Intelligence

          Operational intelligence fuel efficient business processes

          Featured Blog

          Not Your Father’s Call Center: How Cognitive Computing Can Boost Customer Satisfaction and Agent Retention

          By recognizing the sentiment behind a caller's words, cognitive computing systems can guide call center agents to respond effectively in real time.

          Case Studies

          image of woman healthcare provider lecturing & pointing to something on a smart TV

          Examining physician notes identified social determinants of health, helping improve both quality of care and costs.

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          A global mining company increased transportation throughput by 8% and reduced annual capital costs by $30 million.

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          A top global insurance company used data to identify $3.3 billion in insurance opportunities with 83% accuracy.

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          A major mining company optimized employee housing and transportation management, saving $4 million per year.

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