<rt id="bzz55"></rt>
          <cite id="bzz55"></cite>
          <source id="bzz55"></source>
          <cite id="bzz55"></cite>
          carrot carrot carrot Change Centers x cognizanti collaborators create-folder Data Science Decisive Infrastructure download download edit Email exit Facebook files folders future-of-work global sourcing industry info infographic linkedin location Mass Empowerment Mobile First our-latest-thinking pdf question-mark icon_rss save-article search-article search-folders settings icon_share smart-search Smart Sourcing icon_star Twitter Value Webs Virtual Capital workplace Artboard 1

          Enhance Customer Satisfaction

          TRANSFORM COMPLAINT HANDLING AND REGULATORY REPORTING

          Reimagine how customer communications are handled. And increase customer reach, improve satisfaction and ensure regulatory compliance.

          MANAGE COMPLAINTS EFFICIENTLY


          Cognizant’s MedVantage? is an integrated service and complaint management cloud solution based on the Salesforce.com platform.

          Designed specifically for the medical devices industry using the latest digital technology, MedVantage drives enhanced customer reach, guarantees customer satisfaction and ensures regulatory compliance.

          FEATURES & BENEFITS

          DELIVER CUSTOMER DELIGHT


          Cognizant’s MedVantage is the only integrated field service and complaint-handling cloud solution that drives enhanced customer reach, improves customer satisfaction and ensures regulatory compliance specifically for the medical devices industry.

          Key features include smart allocation of technicians, powerful inventory management, preventitve maintenance, a field service mobile app and support of industry standards.

          • ENHANCE THE CUSTOMER EXPERIENCE

            THE PATIENT EXPERIENCE MATTERS

            How easily customers are able to interact with your company is a powerful predictor of future sales. Cognizant’s MedVantage enhances the customer experience through a 360-degree view cutting through service requests and product complaints. It connects all stakeholders involved in customer support—including sales reps, clinical specialists and service reps—with customers on a single, interactive and cohesive platform.

          • IMPROVE YOUR COMPLAINT MANAGEMENT PROCESSES

            DEALING WITH PATIENT COMPLAINTS

            Managing a service request or a product complaint often involves multiple stakeholders and numerous handovers among different stakeholders. Cognizant’s MedVantage keeps meticulous track of a complaint from the time it is opened until the time it closes, providing a closed-loop system. It includes regulatory guidelines and processes with well-defined standard operating procedures for complaint reporting, investigations, corrective and preventive action plans, supplier corrective action reports, return merchandise authorization, non-conforming material reports, audit management and root cause analysis.

          • USE SERVICE CHANNEL TO DRIVE NEW REVENUE

            A HEALTHIER BOTTOM LINE

            The services channel is a potential growth driver of new business opportunities. With MedVantage, you can tap this potential and generate incremental sales through services. Revenue can be generated through timely information about equipment leases and orders, entitlement or warranty purchases and renewal upgrades.

          • MANAGE SERVICE REQUESTS EFFICIENTLY

            OPTIMIZE THE CUSTOMER EXPERIENCE

            The key to providing quality customer support is adept and careful handling of service requests. By seamlessly integrating customer interactions from multiple channels such as phone, e-mail and partner portals, MedVantage manages service requests and product complaints with great ease. Aided by tools such as FSE Dispatch Management and Field Action Management (for work orders and technician scheduling there is minimal to no delay, setting high standards in service request management). The result: significant cost savings in field service time and expense management.

          • SUPPORTS KEY INDUSTRY STANDARDS

            MITIGATE RISK BY DESIGN

            Cognizant’s MedVantage provides compliance for medical device manufacturers through support of key industry standards, including FDA 21 CFR Part 11, CFR Part 803/MedWatch Form 3500A and CFR Part 820. Validated and GxP-compliant, MedVantage tracks submission dates, determines reportability using decision trees and supports regulatory report preparation. In short, MedVantage manages the end-to-end product complaint lifecycle while minimizing risk through better compliance.

          LATEST THINKING

          RESOURCES

          NEWS

          CHECK US OUT
          See all Cognizant News

          Stay on top of what's happening across Cognizant.


          EVENTS

          SAVE THE DATES
          View all Cognizant Events

          Come out and meet us at these upcoming events.

          TAKE THE FIRST STEP

          Serving customers by looking forward as well as back is a big promise, but the power of today's new digital capabilities is vast and growing.

          Let's talk about how digital can work for your business.

          Please Enter Valid First Name
          Please Enter a Valid Email Address
          Please Enter Valid Company Name
          Please Enter Valid Contact Number
          Please Input the Region
          Please Input the Inquiry Type
          Please Input the SubInquiry Type
          Please Enter A Message

          Thank you for your interest in Cognizant.

          We’ll be in touch soon.