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          MAKING WAVES

          water utilities profit from digital enhancements

          90% reduction in billing leakage
          Thanks to real-time reporting in multiple areas, one major U.S. water utility and Cognizant client was able to slash costs in a demanding environment.

          Water and waste water utilities see great opportunity in digitizing their business operations.

          Despite steep challenges posed by aging infrastructures, innovative solutions are addressing difficult problems such as unbilled consumption, intelligent metering and leak detection. Other solutions can help optimize asset maintenance and field mobility, and monitor water quality.
          Cognizant’s global water utilities practice has the deep industry and digital experience that water and waste water processing utilities need to drive new business value—from perfecting the customer experience to providing clean and safe water in a sustainable way.

          PROOF POINTS
          water-case-study-image-one
          The challenges are many, but so are the opportunities. Cognizant’s water utilities practice helps you harness the latest digital technologies.

          Like at this major U.S. water utility, where we implemented real-time reporting capabilities that pinpoint previously unknown water leaks and help recapture lost revenue.

          READ THE CASE STUDY
          water-case-study-image-two
          Turn back threats, ensure compliance.

          Find out how this U.S. public utility modernized inefficient manual processes while ensuring regulatory compliance and blocking cyberthreats at the same time.

          READ THE CASE STUDY
          YOUR CUSTOMERS’ NEEDS
          Unlocking Digital Value
          How do we make such a profound
          impact
          to our clients?

          Cognizant engagements place equal emphasis on the three keys to digital success: Customer Experience, Business Process and Tech Infrastructure.

          START THE EXPERIENCE

          It all starts with your customers.

          HOVER THIS AREA AND SCROLL TO VIEW THE EXPERIENCE

          It all starts with your customers.

          Unlocking real digital value and improving outcomes for your business means we must address their needs as well as the needs of your employees.

          How do we do it?

          01

          By helping you build a Digital Business

          Go beyond supporting business and advance it with smarter products, exceptional customer experiences and more efficient operations primed for transformative growth.

          Learn More
          02

          A Digital Business with Digital Operations

          Reimagine and create new digital processes that drive performance, deliver more humanized transactions and leverage automation, AI and scalable platforms.

          Learn More
          03

          A Digital Business with Digital Operations powered by Digital Systems & Technology

          Simplify, modernize and secure your IT backbone with integrated services and digital solutions that unlock value at scale and speed.

          Learn More

          Customized Business Solutions

          We help our clients accelerate their Digital Business transformations as they move beyond a focus on cost efficiencies to driving top-line revenue growth.

          Packaged Industry Solutions

          To deliver immediate impact to the business, we offer proven solutions designed to tackle challenges your industry faces—generating cash flow you need to fund more complex initiatives.

          Create value. Everywhere.

          Operate in silos, without data and insights flowing out of the three areas above, and your initiatives will fail. Only by building a fused, holistic organization can you respond to customer needs and drive new growth.

          01 Digital Business

          Go beyond supporting business and advance it.

          Learn More

          02 Digital Operations

          Reimagine and create new digital processes.

          Learn More

          03 Digital Systems & Technology

          Simplify, modernize and secure your IT backbone.

          Learn More
          UTILITIES ECOSYSTEM

          Targeted?solutions

          Smart packaged solutions that help water utilities transform for the digital age.

          UtilityOne Engage

          An innovative, lightweight mobility app featuring account management, bill details, alerts and notifications, and more.

          UtilityOne Insights

          An integrated customer management solution that delivers a holistic, omnichannel experience to our utility customers.

          In our 2018 Smarter Utilities Survey and Report, we asked 100 executives about industry disruption and how prepared they are for the transformation journey ahead. Making better use of digital technologies like AI, machine learning and analytics is on the agenda. But is that enough?

          READ MORE??

          Additional?capabilities

          • CUSTOMER EXPERIENCE MANAGEMENT

            CREATE BETTER EXPERIENCES. GENERATE NEW GROWTH.

            Driven by changing regulation and increasing client expectations, water utilities are going through a major paradigm shift. Customer experience management across different contact channels is emerging as a differentiator for established companies looking to generate new growth.

            Cognizant offers robust Customer Experience Management services backed by extensive experience delivering products and services across channels. We deliver award-winning customer experience services by leveraging our unique proprietary solutions such as UtilityOne Engage and UtilityOne Insights. Our consultants also understand the underlying business process to deliver integrated, omnichannel strategies, and analytical solutions such as Single Call Resolution (SCR).

          • SMART ASSET MANAGEMENT

            THE SMARTER WAY TO MANAGE AGING ASSETS

            To help increase equipment reliability and improve operational efficiencies within aging infrastructures, water utilities increasingly are turning to Smart Asset Management. Cognizant delivers innovative solutions to its utility clients that leverage our deep experience in conventional enterprise asset management, GIS, mobility and advanced analytics. We help water utilities improve asset safety, reduce maintenance cost and prevent water leakage and theft.
          • SMART NETWORK MANAGEMENT

            REDUCE COSTS AND IMPROVE SUSTAINABILITY

            Forward-thinking water utilities are adopting digital technologies such as smart meter systems, mobile apps, predictive analytics and cloud-based solutions to achieve better water resource management resulting in reduced cost and improved sustainability.

            Cognizant offers smart technology solutions such as our Smart Meter Infrastructure implementation and rollout services, Smart Meter Asset and Operations Manager, and analytics for network and customer operations.

            These technologies enable water utilities to detect and prevent leakages; better understand consumption trends based on real-time data; and segment customers based on such variables as water conservation and billing rate structures.

          • CIS AND BILLING

            IMPROVE ACCURACY. INCREASE FLEXIBILITY.

            Increased competition and evolving markets are forcing water utilities to both improve customer service and lower prices. The result—Squeezed margins. In many scenarios, the key to success is to offer superior customer services that improve efficiencies and reduce the meter-to-cash cycle.

            To help achieve greater flexibility, reduce days sales outstanding (DSOs), ensure timely financial reporting and reconciliations for improved regulatory compliance, Cognizant offers several services. These include customer account management, billing and invoicing, service order management and customer care. We also help utilities connect with their customers and share information through smart meters and on-premises displays.

          • GEO-SPATIAL TECHNOLOGY AND SERVICES

            A UNIFIED VIEW OF ASSET INFORMATION

            Geographical Information Systems (GIS) acts as an integrating technology that can help water utilities achieve a single view of their asset information and perform efficient operation and maintenance leading to greater customer satisfaction.

            Cognizant offers a wide range of solutions and services in the GIS space across desktop, web and mobile platforms. We specialize in various aspects of GIS lifecycle spanning:

            • GIS data services
            • GIS application development and maintenance services
            • Geospatial analytics
            • GIS consultancy services
            • Spatial product development services

            ?

            Water utilities can leverage our solutions and frameworks such as the WebGIS framework to accelerate digital transformation and to obtain a sine data view, a GIS data migration framework and an online/offline mobile GIS solution.

          SHOWCASE

          Featured work

          A Modern US Agriculture Company
          RESULTS
          A Modern US Agriculture Company

          is helping farms grow food more sustainably with a realtime mobile app saving farmers 17% in water use.

          LEARN MORE
          A Leading UK Energy Utility
          RESULTS
          A Leading UK Energy Utility

          digitally transformed its operations and slashed delivery times for IT resources, reduced costs and enhanced customer service.

          LEARN MORE

          How digital is re-imagining CX in energy retail

          PLAY VIDEO

          By focusing on agility that is powered by advanced digital technologies, utility operators can introduce new lines of businesses and services more quickly, easily responding to consumer demand.

          Director image
          Market Leader, Energy and Utilities, Manufacturing and Logistics

          Rajaram Radhakrishnan

          PRESS ROOM

          In the news

          NOVEMBER 5, 2018

          Orica Selects Cognizant to Cloud-Enable IT Infrastructure for a Globally Connected Enterprise

          MAY 17, 2018

          Cognizant Recognized as Market Leader in Internet of Things Services by Research and Advisory Firm ISG

          AUGUST 18, 2017

          HfS Research Names Cognizant in “As-a-Service Winner’s Circle” for Energy Operations

          UTILITIES LEADERSHIP

          Get in touch

          Rajaram Radhakrishnan

          Market Leader, Energy and Utilities, Manufacturing and Logistics

          Rajaram Radhakrishnan, Market Leader, Energy and Utilities, Manufacturing and Logistics
          Peter Tomas

          Utilities Consulting Leader, North America

          Peter Tomas, Utilities Consulting Leader, North America
          Arvind Pal Singh

          Utilities Consulting Leader, U.K. & Europe

          Arvind Pal Singh, Utilities Consulting Leader, U.K. & Europe